Technical Support



Technical Support 

For Your High-speed Internet Service

At Landmark Wireless our goal is to provide you service in the most efficient manner possible. If you are experiencing technical difficulties with your Wi-Fi internet service, please follow the instructions in these sections to repair your connection. These instructions solve almost all connection issues with the least delay, and without the need to contact technical support. The following Wireless High Speed Internet troubleshooting steps apply to all operating systems.

If You are Unable to Connect to the Internet or Have Slow Performance
If you are unable to connect to the internet, or have slow performance, please follow these steps in order:

1.  Please turn your computer(s) completely off.

2.  If you have a wireless router, please disconnect the power cord from the wireless router and leave it unplugged.

3.  Please locate the Landmark Wireless rectangular "Power Over Ethernet" (POE) power adapter for our Landmark Wireless outdoor wireless antenna and check the Ethernet cable connections as follows.

4.  The Ethernet cable which runs outside of your home to the Landmark Wireless antenna mounted on your home should be plugged into the "POE" port on the Landmark Wireless rectangular (POE) power adapter. Please check and make sure the plug is connected firmly into the power adapter.

5.  The "LAN" port of the Landmark Wireless small rectangular "Power Over Ethernet" (POE) power adapter should be connected to either the Ethernet port directly on your computer OR if you have a wireless router, it would connect to the port marked "Internet" on the wireless router. Sometimes this port on the router is also named a "WAN" or "MODEM" port depending on your brand of router. If you are using an Apple Airport wireless router, this port is identified by a symbol which looks like a circle of small dots next to that port. Please check and make sure the plug is connected firmly into the power adapter as well as firmly connected to your computer or router.

6.  If you have a wireless router, an Ethernet cable from your computer's Ethernet port should be connected to one of the ports usually called "LAN" on your router. Often there are 4 of these LAN ports, but that is not always the case depending on your brand of router. If you are using a Apple Airport router, the "LAN" port is identified on most models by a symbol which looks like this " < - > "

7.  Please check that the regular 120 volt AC household power cable is plugged into the Landmark Wireless small rectangular "Power Over Ethernet" (POE) power adapter and that the green light is lit and not blinking. If it is blinking or won't come on or goes out, immediately disconnect all cables and call our office to schedule a service call, as this may be a signal that the Wireless Network radio equipment or cabling to the outdoor wireless radio is damaged.

8.  If it is the power cable is snugly connected, unplug the Ethernet network cable going to the Landmark Wireless outdoor wireless antenna from the "POE" port and wait approximately 30 seconds, then reconnect it firmly.

9.  Wait one minute after the power has been restored to the Landmark Wireless outdoor wireless antenna for it to re-establish a connection to the Landmark Wireless Network.

10. At this time, if you have a wireless router, please re-insert the power cable to the router. Please wait one minute for your wireless router to completely reboot and get the needed information from our network.

11. Turn your computer back on, let it fully boot up, and establish a connection to your router or our outdoor wireless equipment.

12.  Attempt to connect to the internet in your usual way.

What Do I Do Next?
Most connection issues will be repaired by following these steps exactly. However, there can be other causes for connectivity problems such as damaged cables, which may not be obvious, or incorrectly configured network adapter settings on your computer or router, and often viruses or mal-ware. Please don't hesitate to call us at (406) 564-1884 or email us for technical support.


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